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Terms of Service

Effective: March 15, 2026  ·  FieldStack  ·  Austin, TX  ·  [email protected]

These Terms of Service ("Terms") govern your use of Sam AI, operated by FieldStack ("FieldStack," "we," "us"). By signing up for or using Sam AI, you agree to these Terms. If you do not agree, do not use the service.

1. The Service

Sam AI is an automated SMS lead response and appointment booking assistant designed for home service contractors. The service connects to your website contact form and responds to incoming leads via SMS — qualifying them and booking appointments directly to your Google Calendar — using a combination of AI and registered A2P 10DLC messaging infrastructure.

2. Subscription and Billing

  • Sam AI is billed at $497 per month, charged at the start of each billing period.
  • There is no setup fee, no long-term contract, and no cancellation fee.
  • All features are included in the single plan — no tiers, no add-ons required.
  • To cancel, provide 30 days written notice to [email protected]. You will retain access through the end of your current paid period.
  • Refunds outside of the 30-day guarantee (Section 3) are issued at FieldStack's sole discretion.

3. The 30-Day Guarantee

We stand behind Sam AI with a performance guarantee on your first month of service.

If Sam AI does not book 5 qualified quote appointments in your first 30 calendar days of active service, you will receive a full refund of your first month's payment — no questions asked.

The following conditions apply:

  • "Qualified appointment" means a homeowner has confirmed their address and service type via SMS, and a specific date and time has been added to your connected Google Calendar.
  • The guarantee applies to the first 30 calendar days of active service on the $497/month plan only.
  • The guarantee does not apply if you fail to connect your website contact form or Google Calendar within 5 business days of your onboarding call.
  • The guarantee does not apply to cancellations initiated by you before the 30-day period ends.
  • The guarantee applies once per customer — not on renewals or reactivations.

To request a refund under the guarantee, email [email protected] before the end of your first billing period.

4. Onboarding Requirements

To activate Sam AI, you must:

  • Complete the onboarding call and provide accurate business information
  • Connect your website contact form via webhook (instructions provided)
  • Connect your Google Calendar account for appointment access
  • Provide your business name, service area, service types, and availability preferences

Failure to complete onboarding within 5 business days of your start date may void the 30-day guarantee.

5. Your Responsibilities

By using Sam AI, you agree to:

  • Provide accurate and complete business information
  • Respond promptly to hot lead alerts when Sam requests human escalation
  • Honor appointments booked by Sam AI on your behalf
  • Comply with all applicable federal, state, and local laws — including laws governing SMS communications, consumer protection, and contractor licensing in your jurisdiction
  • Not use Sam AI to contact individuals who have not opted in to receive SMS from your business

6. SMS and TCPA Compliance

Sam AI operates under a registered A2P 10DLC number and complies with TCPA requirements. Every conversation initiated by Sam AI includes opt-out language. FieldStack maintains all carrier registrations required for compliant business messaging.

Message and data rates may apply. Message frequency varies. Text HELP for help or STOP to cancel.

You agree not to use Sam AI in any manner that violates the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, or any applicable carrier acceptable use policies.

7. Intellectual Property

FieldStack owns all intellectual property in the Sam AI platform, including but not limited to: software, AI training, conversation logic, prompt systems, and branding. Nothing in these Terms transfers any FieldStack IP to you.

You retain ownership of your customer data and lead contacts. You grant FieldStack a limited license to use that data solely to operate Sam AI on your behalf.

8. Limitations of Liability

To the fullest extent permitted by applicable law:

  • FieldStack is not liable for indirect, incidental, consequential, or punitive damages, including lost revenue or missed jobs resulting from Sam AI's performance or unavailability.
  • FieldStack's maximum total liability to you for any claim related to Sam AI is limited to the fees you paid in the 30 days preceding the claim.
  • Sam AI is provided "as is." We do not guarantee that it will operate uninterrupted or error-free at all times.

9. Indemnification

You agree to indemnify and hold harmless FieldStack, its officers, employees, and agents from any claims, losses, or damages (including reasonable attorneys' fees) arising out of your use of Sam AI, your violation of these Terms, or your violation of any applicable law.

10. Termination

Either party may terminate service with 30 days written notice. FieldStack reserves the right to immediately suspend or terminate your account for violation of these Terms, non-payment, or abuse of the platform.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Travis County, Texas, and you consent to personal jurisdiction in that venue.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to your registered email address with at least 14 days notice before taking effect. Continued use of Sam AI after the effective date of any change constitutes acceptance of the updated Terms.

13. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and FieldStack regarding Sam AI and supersede any prior agreements or representations.

14. Contact

Questions about these Terms?